Notice: Due to the epidemic situation, some orders may be delivered 7-10 days late depending on the region.

HOW CAN ENJOY A FREE SHIPPING POLICY?

• Free shipping on orders over 120 USD.

SHIPPING FEE

• Standard shipping is 4.99 USD, extra 1.99 USD for each additional product.

ESTIMATED SHIPPING TIME

Shipping time varies by location. These are our estimates:

• In peak season, Shipping time and processing time might be delayed 2-4 business days.
• There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.

WHERE ARE MY ITEMS COMING FROM?

We have multiple factories in Vietnam, China, Mexico and USA.

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
Please keep this in mind when receiving deliveries.

HOW CAN I MODIFY MY ORDER?

We only allow order modification within 2 hour since payment.

Please contact us to request modification. If you cannot connect to the website, please email to our support email: support@myvikinggear.com

CUSTOM DUTIES, TAX AND CHARGES

Custom Duties, Tax and charges are not included in our price. This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.

CONTACT US

If for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

• Email: support@myvikinggear.com
• Time Support : 9AM – 5PM GMT+7, Monday through Friday
• Address: 13145 Brookhurst St Ste A Garden Grove, CA 92843, USA

We will refund the buyer if the item is not received within 30 business days for US orders and 45 business days for international orders. Please read our return/refund policy carefully before placing an order.

Note: Due to the epidemic situation, we cannot guarantee the standard delivery time. Some orders to epidemic areas will be delayed 7-10 business days.

We only allow order modification (change/cancellation) within 2 hours of payment, except for personalized products, weighing 1 hour from checkout.

Personalized, customized items are non-refundable, replacement only.

REPLACEMENT POLICY

Since our products are print-on-demand, make-to-order only accepts returns or replacement orders under the following conditions:

Within 7 days of receipt of the goods, you must notify us of the return/replacement for the following reasons:

• Product was damaged.
• The product is blurred, the material does not match the product description.
• Wrong size on your order or wrong size description.

If your order meets the above criteria, please contact us by email: support@myvikinggear.com

EVIDENCE TO SUBMIT FOR RETURN/REFUND OR REPLACEMENT

Send all proofs that the order is faulty/incorrect description to us by email: support@myvikinggear.com

Example: Picture of the product and the error you found out (material flawed, different design, different size)

Note: if you do not provide pictures to prove the defective product, we cannot provide return/replacement items.

We will send a free replacement or refund within 7 business days.

REFUND/ RETURN POLICY

REFUND

If you are requesting a refund, make sure you meet one of the reasons above and please return the item to us. We will refund you once we receive the item. The refund will be refunded to you according to the payment method you used when placing your order.

• Delivery address : 13145 Brookhurst St Ste A Garden Grove, CA 92843, USA

There are certain situations where only partial refunds are granted (if applicable)

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

We will bear the costs of returning your item.

LATE OR MISSING REFUNDS

• If you haven’t received your refund yet after we inform you, please first double check your bank account.
• Secondly you can contact your credit card company, it may take some time before your refund is officially posted.
• Thirdly, please contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund yet, please inform us.

ITEMS NOT ARRIVED

The 30-day policy will be based on the shipping date. If in case it has passed 30 days for US orders and/or 45 days for international orders and the package has not arrived yet, then replacement or refund will be offered depending on what you prefer. Customer can choose from refund or replacement.

(This policy excludes errors made by customers when providing shipping details on their order(s) and missed parcel deliveries.)

CONTACT US

Don't hesitate to contact us if you have any questions.

• Via Email: support@myvikinggear.com
• Time Support : 9AM – 5PM GMT+7, Monday through Friday
• Via this Link: https://www.myvikinggear.com
• Via this Address: 13145 Brookhurst St Ste A Garden Grove, CA 92843, USA